Refund Policy

1. General Refund Policy

At Nano Banana, we are committed to providing high-quality AI image editing services. Due to the nature of our digital service and the immediate delivery of features upon subscription, we maintain a strict no-refund policy with limited exceptions.

All subscription fees and credit purchases are non-refundable, except as required by applicable law or as outlined in the specific circumstances below.

2. Subscription Refunds

2.1 Monthly and Annual Subscriptions

Subscription fees are charged in advance and are non-refundable. When you subscribe to Nano Banana:

• You receive immediate access to all subscription features and credits
• Fees are charged at the beginning of each billing period
• No refunds or credits will be provided for partial periods of service
• No refunds will be given for unused credits at the end of a billing period
• No refunds will be issued if you choose to cancel your subscription before the end of the billing period

2.2 Subscription Cancellation

You may cancel your subscription at any time:

• Cancellation will take effect at the end of your current billing period
• You will retain access to your subscription benefits until the end of the paid period
• No refund will be provided for the remaining days in your billing period
• Unused credits will be forfeited upon cancellation

3. Credit Purchases

Additional credits purchased beyond your subscription allocation are non-refundable:

• Credits are delivered immediately upon purchase
• Once purchased, credits cannot be refunded or exchanged for cash
• Unused credits may expire according to our credit expiration policy
• Credits have no monetary value outside of the Nano Banana service

4. Exceptions to the No-Refund Policy

We may provide refunds in the following limited circumstances:

4.1 Technical Issues

If you experience significant technical issues that prevent you from using the Service and:

• You report the issue to our support team within 7 days of the charge
• Our team is unable to resolve the issue within a reasonable timeframe
• The issue is confirmed to be caused by our Service

In such cases, we may offer a partial or full refund at our sole discretion.

4.2 Duplicate Charges

If you are accidentally charged multiple times for the same subscription or service:

• Contact our support team immediately
• Provide proof of the duplicate charges
• We will refund the duplicate charge(s) after verification

4.3 Unauthorized Charges

If you believe you have been charged without authorization:

• Contact our support team within 14 days of the charge
• Provide evidence of unauthorized access to your account
• We will investigate and may issue a refund if fraud is confirmed

4.4 Legal Requirements

Refunds will be provided as required by applicable consumer protection laws in your jurisdiction.

5. Free Trial and Money-Back Guarantee

We encourage new users to take advantage of our free tier before committing to a paid subscription:

• Free tier includes limited credits to test the Service
• You can evaluate the quality and features before subscribing
• By subscribing, you acknowledge that you have tested the Service

We do not offer a money-back guarantee for paid subscriptions.

6. Service Modifications and Discontinuation

6.1 Feature Changes

We reserve the right to modify, add, or remove features from the Service:

• No refunds will be provided if features are modified or removed
• We will provide notice of significant changes when possible
• Subscription benefits may change over time

6.2 Service Discontinuation

If we decide to discontinue the Service entirely:

• We will provide reasonable advance notice
• We may offer pro-rated refunds for prepaid subscription periods
• The refund policy will be determined at the time of discontinuation

7. How to Request a Refund

If you believe you qualify for a refund under one of the exceptions listed above:

1. Contact our support team at: support@nanobanana.ai
2. Include your account email address
3. Provide the transaction ID or receipt
4. Clearly explain the reason for your refund request
5. Include any relevant screenshots or documentation

We will review your request within 5-7 business days and respond with our decision.

8. Refund Processing

If your refund request is approved:

• Refunds will be processed to your original payment method
• Processing may take 5-10 business days depending on your payment provider
• You will receive a confirmation email when the refund is processed
• Your account access may be terminated upon refund

9. Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks should be a last resort.

If you initiate a chargeback:

• Your account will be immediately suspended pending resolution
• We will provide evidence to your payment provider
• Fraudulent chargebacks may result in permanent account termination
• You may be liable for chargeback fees and legal costs if the chargeback is found to be unjustified

10. EU and Consumer Rights

10.1 EU Right of Withdrawal

For users in the European Union, you have the right to withdraw from your purchase within 14 days of the transaction date. However:

• By using the Service immediately after purchase, you expressly waive your right to withdraw
• Digital content that is delivered immediately is not eligible for withdrawal after delivery begins
• If you have consumed any credits, you cannot withdraw from the purchase

10.2 Other Jurisdictions

Consumers in other jurisdictions may have additional rights under local consumer protection laws. We will comply with all applicable legal requirements.

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time:

• Changes will be posted on this page
• The "Last updated" date will be revised
• Material changes will be communicated via email when possible
• Continued use of the Service constitutes acceptance of the updated policy

12. Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us:

• Email: support@nanobanana.ai
• Subject line: Refund Request - [Your Account Email]

We are committed to addressing all refund requests fairly and promptly.